The Medical Front Office Secretary will work primarily in the role of customer service by greeting and checking in/out patients in a friendly manner, collection co-pays, verifying insurance coverage, scheduling and confirming patient’s appointments. The Medical Front Office Secretary will process all new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, insure timely starts of care for new patients, The Medical Front Office Secretary will also be responsible for helping to maintain productivity of the staff through proper distribution of visits according to established staffing ratios with support staff. The Medical Front Office Secretary will also serve as a liaison with other non-therapy agency staff members and administrators.
Full Time Benefits Eligible Position.
- Proficient with Microsoft Office Products including Word, Excel, Outlook applications
- Highly Organized and Schedule Driven
- Flexible with Daily Tasks
- Ability to deal with stress, work under deadlines and maintain critical thinking skills
- Possess strong interpersonal skills (to deal with co-workers, clients and patients), initiative, and good judgement
- Must be detail oriented
- Must possess strong customer service skills (phone and in person)
Qualifications & Experience:
- Must be a high school graduate – Some college or healthcare technical school a plus
- 1 – 2 years working in a front office environment
- Previous experience working in a healthcare setting is ideal
- Motivated team player, good work attitude, proactive in nature, and requires minimal supervision